Refunds and Returns
- I want you to be as satisfied as possible with your angel’s new home. I wish I could say I never make mistakes, but then I would not be human. If there is a mistake with your order, please let me know immediately and will redo it free of charge. I will send you a return label and will prioritize making it right within a week of receipt on my end and get it back to you. I will pay for shipping both ways. I want you to be 100% happy with your urn.
- All my urns are handcrafted and customized for you, so I cannot accept returns on them. If it is a specific issue, let me know, and I will do what I can to help.
- The urn creation process takes a long time, so I start on them right away. If you need to cancel an order, please let me know within 24 hours after purchase.
- On non-custom urns, I do accept exchanges, simply send me an email and we can take it from there.